On Sept 15, 2014, my mom and I went malling at Robinsons Metroeast. We were already starving when we saw Karate Kid. With us both being a fan of Japanese food, we decided to eat there for early dinner. There were only 3 tables occupied by that time, I wondered why. I ordered Beef Teriyaki Bento, (comprised of Beef Teriyaki, Yakisoba, 2pcs gyoza and red iced tea), while mom ordered “Creamy” Fishdon with rice (which was really dry, I cant figure out where they got that “creamy” word). Plus we ordered 8pcs California Maki.
The “Creamy” Fishdon was served first, and we were a bit disappointed with how it looks as it was really dry. Not appetizing at all. Then comes the California Maki. Since my Beef Teriyaki order hasn’t arrived yet, and me being hungry, I ate 1pc of the Maki first. I tasted that there’s something wrong with it, like it was already spoiled. But I didn’t mind it and I thought it could just be the mayo on top. So I just swallowed it fast. And as I said earlier, I was really starving, so i had another piece. Same thing, and I swallowed it fast again.
Mom, (being a fan of California Maki in any Japanese restau) took 1pc as well. And without even finishing that piece, she told me that it is already spoiled. Panis. Sira.
That confirmed my initial taste for what I ate and I just want to throw up!
Then my Beef Teriyaki arrived. I told the server that the Maki is already spoiled. He took the plate inside their kitchen. And when he came out he was asking me to just order another in the menu. I told him to call the manager because I don’t want to order another and just want the Maki to be refunded.
The supervisor came out, my mom apologized to him for the inconvenience of refunding. And so, being very cool about it, he did the refund, then just placed the money on the table and went back inside.
Yes. Without ANY apologies.
I got really pissed off. I asked the server to call him again. When he came out, thats when I asked him why I never heard even a single apology from him and it was even my mom who said sorry when I asked for the refund of the Maki. Then he finally apologized and said that he went inside to check on the Maki that was served blah blah blah. I told him that being a supervisor he should know how to handle such situations.
I asked him what happened to the Maki, he said that it could be the mango being spoiled. But we told him its the rice that’s spoiled. Nevertheless, be it the rice or mango or whatever they can blame it on, they still shouldn’t be serving ANY food below quality.
I asked him to have everything refunded as I didn’t want to take risk in eating their food anymore. By the way, mom tried to have a taste of the gyoza from the Bento meal I ordered and she said that it tasted a bit foul also… tsk tsk..
I asked him to call the manager since he is just a supevisor. When the lady manager came out, I asked her if she knows whats happening and she said Yes. I told her that since she already knew, why didnt she even come out to face me, knowing that theres already such incident. She said that she is controlling the production inside and having a taste test for all the Maki. I told her that being a manager, and having such a commotion, she should’ve came out and be responsible for what happened. I told them that if only I got an apology at first, we wouldn’t arrive to that point. Yes, only apologies, I even told them that I never wanted any complimentary from them. That also answered my question in mind why there are lots of vacant tables everytime I passby their “eatery”.
I asked them to put their names at the back of the receipt as well as their company’s email address. She took mine as well and asked her to keep me in the loop as I want to see how they will respond on this and the actions they will be taking.
Yup.. it’s Karate Kid Robinsons Metroeast branch.
And I think it would take some time before I eat Maki again. (Trauma)